Sending valuables, documents, or gifts? A cheap rate isn’t worth it if your parcel gets lost or damaged. Here’s how to check if a courier service is actually safe before you hand over your package:

1. Check Their Tracking SystemA reliable courier gives you a real-time tracking ID the moment you book.
What to look for: Live updates from pickup to delivery, not just “Shipped” and “Delivered”. No tracking = no accountability.

2. Look at Reviews for Delivery, Not Just PriceGoogle Reviews, Trustpilot, and even comments on Instagram tell you the truth.
What to check: Search for “damaged”, “lost parcel”, “delayed”, and “customer support”. 4.5 stars with 50 reviews beats 5 stars with 5 reviews.

3. Ask About Insurance and LiabilitySafe couriers cover loss or damage up to a certain value.
Ask this: “What happens if my parcel is lost or damaged? Is it insured?” If they shrug it off, walk away.

4. Inspect Their Packaging & Handling ProcessVisit the office or check their website for photos.
Red flags: Packages thrown in piles, no cushioning for fragile items, no clear labeling system. Good couriers use barcode scanning and segregated handling.

5. Test Their Customer SupportMessage or call before booking.
Safe sign: Quick response, clear answers, a real person.
Unsafe sign: No contact number, only a generic email, or copy-paste replies.